Qapitol QA

Testing in Trying Times – Adapting to the New Normal

Table of Contents

The current global pandemic has caused a ripple effect across the world markets. June 2020 Global Economic prospects forecast a 5.2% contraction in global GDP in 2020 with a more profound impact on the future with lower investments, fragmentation of global trade, and human capital loss. As the fight to battle the pandemic continues, the surge of technology powers through. From zero-touch technology to virtual monitoring of manufacturing units, the need for a robust system is the need of the hour. There is a steady need for digital services, including online classes for students, mobile apps for pre-screening, and geo-tracking.

As technology gains attention, software testing takes precedence in ensuring the seamless functioning of applications. To sustain and recover from the turmoil of the market, businesses must focus on a path that leads them to prosperity. Keeping in mind the workers’ health, companies must modify their IT approach and relevant testing trends. To deal with the changing dynamics of the market, every business will endure the three phases during the pandemic in terms of survival, sustain, and success that directly impact the economic activity and IT approach and testing trends.

Global Trends

The new normal of the global markets

The volatility of the economic conditions led to a wavering IT approach and testing trends quickly. As the world economy entered an uncertain or initial recovery phase, cost optimization, and self-funded revenue opportunities became the primary concern. One of the apparent shifts in the aviation, travel, and automobile industries’ testing methods is the departure from continuous testing. To adapt to the market and cope with cost pressure, businesses focused on test automation due to resource scarcity. The need for resilience and return to the status quo also birthed new delivery models for better cost efficiencies, from offshoring, price renegotiation, new supplier engagement, among others.

However, industries such as pharma health, online shopping, web-conferencing, and a telco that are time-bound are driven by time-to-market pressure when testing. A report from SAP Capital IQ marks an 18% growth in the pharma and biotech industries over five months from December ’19 and May ’20. With a focus on meeting the new normal demands, these industries must resort to full-scale digital transformation. As time-to-market is vital, there is an increased use of AI/ML in testing. Companies are also adopting test automation accelerators to stand out. Another critical IT testing trend is the use of test ecosystems through M&As and partnerships to provide holistic services.

Rise of software testing services

A recent report on the software testing services market predicts that the market will grow by USD 29.84 billion during 2019-2023, with a CAGR of over 12% during this period. This is due to the changing perspective of global business owners towards software testing and quality assurance. Based on the 2018-2019 World Quality Report, the top Quality Assurance and testing objective is end-user satisfaction. The report also points out that the aim is not short-lived and will continue to be essential for years to come.

Changing role of QA in the business

To satisfy the end user’s needs, a QA engineer’s role has now evolved from finding defects to expand their thinking scope by envisioning themselves as the end-user. WQR 2019-20 states that tech leaders are focused on leveraging Quality Assurance to grow their business and improving business outcomes. To achieve the same, companies concentrate on detecting software defects before they go-live while ensuring the usefulness of the products developed that ultimately adds value for the clients.

Qapitol understands the need for innovation during these trying times. Our diverse client bases allow us to understand the needs of different industries, including Edutech, food tech, health tech, wellness, financial services, fintech, e-commerce, enterprise, and other technology clients. To emerge from the current situation victoriously, Qapitol strongly believes that adaptability is the key. Institutions must focus on creating new and innovative business systems and suitable processes for the digital environment. On the other hand, individuals must rely on speed, agility, and digital savviness to ride the success wave. Some of the trends the testing team witnessed and predicted to see in the future include —

AI in testing

Artificial Intelligence has proven itself to enable companies in their self-sustenance journey. As automation is the key, AI can create smart and fast testing architecture adaptable to application changes. AI is also useful as smart analytics helps to make essential decisions in the testing process. The other evolutionary use of AI is with product validation in the execution phase.

Smart test automation

Test automation is no longer considered a function but as a full-lifecycle requirement. This year, automation has gained momentum and is now considered more relevant in test ecosystems. Companies must focus on training QA engineers to understand best practices, learn good architecture design, and to adapt smart test automation.


Being up to date on security trends is essential now more than ever. While the focus has been solely on business and functionality, companies must also invest in security testing to ward off threats from cyberattacks and phishing links. In the era of GDPR, security testing has now gained momentum as there is a considerable risk involved due to automation.

Qapitol QA – Adapting to the new normal

Over the last few months, we have come to learn and unlearn the needs and demands of the new normal. With that knowledge, despite the trying times, Qapitol’s team of testers have amassed recognition for providing support in various software testing and quality assurance needs. Some of the team’s accolades include

  • Unflinching support to clients in e-Commerce, FoodTech to help them cope quickly with the fast-evolving changes
  • Unearthed 1000+ business-critical bugs across client projects
  • Seamless delivery of diverse & challenging projects across client segments
  • Qapitol’s QA team emerged as winners in a 36 hours Hackathon for testers
  • Automated testing of APIs, migration of scripts from UFT to Karate/Cucumber framework
  • A complete remote delivery model since lockdown in India

Qapitol uses a powerful combination of testing skills, application development know-how, and business process knowledge to meet customer’s needs. Offering a range of services from quality engineering, digital testing, and enterprise testing services, Qapitol has a strong testing team to meet different industry players’ testing needs. To know more about Qapitol and our offerings, write to us at [email protected]

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