Experiences & Insights
Digital transformation has led to a paradigm shift in the way the quality is perceived and assured.
Paradigm shift in quality assurance
The Digital transformation marks a foundational change in the enterprises across markets and industry verticals. As the enterprises grapple with the challenges related to change in the organizational culture, technology infrastructure, development and deployment of software, there is a paradigm shift in the way quality assurance is practiced and achieved. The traditional testing teams are increasingly perceived to be lagging behind in terms of skillsets, tools and methodologies.
The digital enterprise imperative
Digital transformation has taken centre-stage at the enterprise level as the businesses are getting disrupted and customer focus becomes the key. The last five years have witnessed a vast majority of the organisations embarking on digital transformation initiatives. With customer experience becoming ‘more important than ever’, the focus now has moved from multi-channel to Omni-channel, providing a seamless, uniform customer experience.
The digital shift is being touted as the ‘biggest enterprise and market transformations since the dawn of the industrial revolution’. However, digital transformation is riddled with challenges as enterprises are grappling with obstacles at multiple levels ranging from integration with legacy systems and development & deployment methodologies to digital testing strategies (or the absence of it)! Digital assurance approach and strategy, which takes the specifics of the digital and Omni-channel shift into cognizance holds the key to a successful transformation for the businesses to derive maximum value out of delivery.