Deploying a POS system in an organization is an arduous task that requires extensive planning. From understanding which POS system suits the business to implement it with the best practices, there is a myriad of steps involved. One of the critical areas of implementation is POS testing. This step which is essentially the evaluation of a POS system is unavoidable as it ensures the acceptance level of quality across domains for smooth execution of operations without interruptions or breakdown.
Testing the architecture of a POS system is divided into three stages —
- POS terminal/device testing
With the focus on testing the core functionalities and overall performance parameters of the POS terminal, this is one of the three critical stages all companies must go through. From testing hardware including devices such as a printer, check reader, scanner, among others, this stage helps with understanding the execution of each device associated with POS.
- Local / store server testing
POS system is the nucleus of the company as it stores all information about customer data, company inventory, personnel information, among others. Hence, local server testing is an integral part of the implementation process, including testing for the interface, business intelligence, security, recovery, among others. This testing helps with understanding the interaction between POS terminals and the enterprise server.
- Enterprise server testing
While this server testing involves the same testing process as a local server testing, it is essential to conduct to test payment process, compliance, data migration, mobility, among others. This server testing also helps with disaster recovery, integration procedure.
Critical Components for Testing
Every POS testing requires an approach that helps with practical implementation. Finding the right testing partner will provide a competitive advantage and handle testing efficiently for the successful launch of the POS system without delay or errors. Typically, a testing strategy can be broadly categorized into —
- Workflow testing allows users to improve storefront routines. With a correct workflow in place, stores can further their productivity and sales, automatically calculate deal pricing, handle various customized processes, reduce churn, and have control over returns. Workflow testing also helps with scalability as stores can reduce training time through automated functions, reduce user error, and even decrease transaction processing.
- Specialized testing for data security and process integration is focused on maintaining PCI regulation. With this testing, businesses can ensure the safety of customers’ sensitive data, consolidate delivery or pickup database, lower shipping costs, and have clear visibility of inventory across all channels.
- Administration and configuration testing checks the backend of the POS system. From timekeeping to reporting, this testing helps determine the possible usage of POS. Once the POS system is built, through this testing, one can check for support on bank deposits, labor scheduling, store messaging, sales goal setting, among others.
Qapitol QA was chosen as testing partner for one of the largest implementation of Oracle Xstore POS by a global textile and fashion company. The implementation included implementing the POS technology across several thousand stores and hundreds of brands. Qapitol QA has one of the best Xstore POS testing teams with deep experience in complex implementations.